Direct Debit authorisation
Once your client has submitted their form, it will take 4-6 days for the bank to authorise the DD. To do this, £1 is taken from their account.
This £1 is deducted from their first payment.
Cancelled or unpaid Direct Debits
If Collums does not receive a DD payment when expected, regardless of the reason, your clinic will receive an email notification.
If your client cancels their DD, the bank does not notify us of that right away. You will receive the email notification of the missed payment. It can take some days for the status of the DD to appear as Void.
Changes to Direct Debits after set up
It is not possible to change the value of a DD once active. You will need to cancel the DD and set up a new one.
Refunds
Direct Debit payments cannot be refunded directly back to the client's account or their card via Collums. You will need to mark the method of refund as one of the other options and move the money as you wish e.g. bank transfer, cash etc.
Direct Debit statuses
The status of Direct Debits can be seen in
The client card>Financials>DD/Membership table
The Direct Debit / Membership Log report
Pending - You have created the DD but it has not yet been emailed to your client (this status should last a few seconds at the very most)
Sent - The DD email has been sent to the client but they have not yet completed it.
Authorising - The client has completed and submitted their form.
Active - The bank has authorised the DD and the £1 has been taken.
Ended - All payments have been received.
Void - The DD has been cancelled
Direct Debit form non-completion
The DD will NOT be set up until the client completes the DD form. The clinic will receive an email notification after 48 hrs if the form has not been completed. You will receive another in another 48 hrs if still not completed.
Direct Debit payouts to your bank account and chargebacks
DD’s are settled to your bank account in batch along with all other forms of payment taken via the Collums payment integration i.e online booking deposits, Coherent card terminal payments and payment links.
DD’s will settle at the same interval of T+2 (48 hours following a transaction).
If a payment is rejected because the client has cancelled the DD without notifying you, there is no chargeback fee
If a payment is rejected because a client has insufficient funds in their account and the DD occurred correctly on or shortly after the scheduled date, there may be a chargeback fee applied