Collums

You can stop clients from being able to book appointments online. You can also stop them from cancelling and/or rescheduling online.

Go to the client card&gt;General and click the pencil icon next to their name. 

At the bottom of the edit client details window, select from the 3 block online options:

- Block online booking
- Block online cancellation
- Block online rescheduling 

If you select "Block online booking", a text box will appear. Enter the custom message you would like the client to see if they attempt to book an appointment online.

- Go to the client card&gt;General and click the pencil icon next to their name. 
- At the bottom of the edit client details window, select from the 3 block online options:
  - Block online booking
  - Block online cancellation
  - Block online rescheduling 
- If you select "Block online booking", a text box will appear. Enter the custom message you would like the client to see if they attempt to book an appointment online.

When this is selected, when the client goes through the online booking flow and logs in, they will see the custom message you saved.

When logged into their account, the client will not see any "Book appt" buttons.

When this is selected, when the client logs into their account, the cancel appointment option is not be shown.

When this is selected, when the client logs into their account, the reschedule appointment option is not be shown.

<a href="https://support.collums.co/en/articles/6275177-set-up-late-cancellation-no-show-rules">Read about setting global cancellation and rescheduling rules.</a>

Prevent clients booking, cancelling or rescheduling their appointments online

Block clients booking online

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