If a client has advised that they are not receiving emails from Collums, there are a couple of steps you can take to resolve this:
Ask them to check their junk/spam folder.
In Collums, go to their client card > communications and check to see if you can see the email in the timeline.
Advise the client to add notifications@collums.co.uk to their safe sender list as their email provider may be blocking the delivery of emails from Collums.
Raise a ticket using our support portal or email support@collums.co after these steps have been taken, and we can check in our database to confirm if the email has been sent.