Collums

Clear your cache if you experience problems with Collums

Clear cache in Chrome

Poor internet connection will affect Collums' performance

Internet/wifi requirements for Collums

What to do if you can't flip the selfie camera when taking pre-treatment photos

Can’t select front facing camera when taking photos

Emails can trigger spam filters. You can minimise the chance of your emails ending up in spam / junk folders.

Why do my emails go into spam / junk folders?

Reasons why your staff member isn't showing up in the calendar

Staff member not showing in the calendar

Marketing & notification preferences can stop messages being sent

Why are my Emails / SMS not being sent?

You cannot have more than one resource with the same name, even if it is inactive or archived.

"Name already in use" error

Clients and/or staff cannot share the same email

Email already used error

You must allow your equipment to be used in the same room as the service

Equipment isn't available in this room error

"Room unavailable" or "Appointment requires a room" errors

Can't book an appointment

Learn how to ensure your category and service appears in online booking

Why is my category or service not appearing online?

What to do if your client can't sign up for online booking

Troubleshoot online booking sign up problems

Ensure that you have a rooms available for your booking

There are no rooms available at this time error

Collums support

What to do if you can't type in the Collums support chat

Support chat bubble freezes

Join our WhatsApp list to receive important system alerts

Receive important system alerts

What to do when your client can't log into their account

Client can't log into online booking

Dr Askari

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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