Collums

Poor internet connection will affect Collums' performance

Internet/wifi requirements for Collums

What to do if you can't flip the selfie camera when taking pre-treatment photos

Can’t select front facing camera when taking photos

Emails can trigger spam filters. You can minimise the chance of your emails ending up in spam / junk folders.

Why do my emails go into spam / junk folders?

Reasons why your staff member isn't showing up in the calendar

Staff member not showing in the calendar

Marketing & notification preferences can stop messages being sent

Why are my Emails / SMS not being sent?

You cannot have more than one resource with the same name, even if it is inactive or archived.

"Name already in use" error

Clients and/or staff cannot share the same email

Email already used error

You must allow your equipment to be used in the same room as the service

Equipment isn't available in this room error

"Room unavailable" or "Appointment requires a room" errors

Can't book an appointment

Learn how to ensure your category and service appears in online booking

Why is my category or service not appearing online?

What to do if your client can't sign up for online booking

Troubleshoot online booking sign up problems

Ensure that you have a rooms available for your booking

There are no rooms available at this time error

Collums support

What to do if you can't type in the Collums support chat

Support chat bubble freezes

Join our WhatsApp list to receive important system alerts

Receive important system alerts

What to do when your client can't log into their online account

Client log in problems

Support for your Coherent card terminal or payments

Contact Coherent support

What to do if your forms are not appearing to the therapist or in the client card.

Forms not saving

What to do if your clients mention they are not receiving emails from Collums

Troubleshooting emails being received

I can't log into Collums

Dr Askari

Natalie

Troubleshooting

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Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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