Collums

Unpaid / failed Direct Debit payments

If Collums does not receive a DD payment when expected, regardless of the reason, your clinic will receive an email notification.

There can be different reasons for a payment being missed including the client cancelling the DD via their bank.

Once a DD payment has been missed, the DD is paused.

If the client has cancelled the DD, it cannot be restarted. You will need to create a new one.

- If Collums does not receive a DD payment when expected, regardless of the reason, your clinic will receive an email notification.
- There can be different reasons for a payment being missed including the client cancelling the DD via their bank.
- Once a DD payment has been missed, the DD is paused.
- If the client has cancelled the DD, it cannot be restarted. You will need to create a new one.

One of the most common reasons for a failed direct debit payment is insufficient funds in the patient's bank account.

If the DD has been stopped due to insufficient funds, it can be restarted again. Go to Client Card&gt;Financials&gt;Memberships / DD and use the Options button to the right of the DD.

- Ensure that you ask your patient to check that they have sufficient funds to pay the Direct Debit before restarting it has repeated failed requests can result in a charge to you.

- If the DD has been stopped due to insufficient funds, it can be restarted again. Go to Client Card&gt;Financials&gt;Memberships / DD and use the Options button to the right of the DD.
 - Ensure that you ask your patient to check that they have sufficient funds to pay the Direct Debit before restarting it has repeated failed requests can result in a charge to you.

<a href="https://support.collums.co/en/articles/10696301-direct-debit-payment-information">Direct Debit payment information</a>

<a href="https://support.collums.co/en/articles/10502078-create-a-direct-debit-payment-schedule">Create a Direct Debit payment schedule</a>

<a href="https://support.collums.co/en/articles/10502177-create-a-membership-direct-debit-schedule">Create a Membership Direct Debit payment schedule</a>

<a href="https://support.collums.co/en/articles/11662996-cancel-a-direct-debit-or-membership">Cancel a Direct Debit or Membership</a>

If a Direct Debit fails, you can restart it

Restart a failed Direct Debit

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Restart a failed Direct Debit

Unpaid / failed Direct Debit payments

Insufficient funds