You may wish to charge a fee when a client fails to attend an appointment or cancels at short notice. To do this, first, ensure that you have set up late cancellation/no show rules.
You must also create a service - we recommend that you call this "Late cancellation fee/No show charge" or similar. Set the availability of this service to "Sell only" (you will not want to be able to book this service).
Charge a client a late cancellation/no show fee
Select POS in the right hand menu & search for the client
Click "SERVICE" in the "Add invoice item" box at the bottom of the screen
Search for the "late cancellation fee/no show" service
Select the "Sold by" staff member and click "Add item"
TIP : 💡
Add saved card details for all clients before allowing them to book an appointment. Explain your policy for missed and late cancelled appointments - repeat this in your confirmation emails.
If you need to take payment, you can then charge their card without further contact.