When a client "no shows" for their appointment, consider doing the following things:
Mark the appointment as a no show
Right click the appointment (or click the 3 dots in the top right corner) and select "No show" from the menu.
The appointment will be listed as a no show in the appointment list in the client card but it will NOT auto trigger any other actions.
Charge a no show fee
Ensure that you have created a service called "No show / late cancellation fee" or similar. We suggest that you place this within its own category called "No show / late cancellation fee" or similar.
Click the POS icon in the right hand menu.
Search for the client in the search bar at the top left.
Click the service tab in the "Add invoice item" box in the bottom left.
Select your "No show / late cancellation fee" service and add it to the invoice.
Take payment as usual.
Send a bespoke no show message rather than the usual invoice payment notification
You may not wish to trigger the usual invoice payment message (as it may not be appropriate in this situation) but instead, send a bespoke message.
Create you message as an after care message and link it to the category "No show / late cancellation fee" (or whatever you have called it) and set it to send on checkout.
When you take payment for the no show / late cancellation fee, uncheck the email box at the take payment stage to avoid sending out the usual invoice payment notification. This will leave only the after care message to be sent.
TIPS : 💡
Always ask for and save client card details when taking a booking. This will ensure that you can take a payment if they cancel at short notice or no show even if they are not present.
Don't forget to verbalise your late cancellation / no show terms at each booking and repeat these in all your notifications.