Your online booking url is {the first part of your Collums url}.collums.co.uk
e.g. myclinic.collums.co.uk
New client sign up for online booking
If a client is not present in your system, when they sign up, a new client will be created in your database.
On your online booking page, they click "Log in" and then "Sign up"
They should choose "I am new to {your clinic name}".
They will receive an email which they will need to click on to complete their registration.
Make sure that you edit your notifications for Sign up, Reset password and Forgot password so that they reflect the messaging you want for your clients and business.
Existing client sign up for online booking
If your client is already in your system, when they sign up, they will be connected to that data and be able to see their appointment history.
Remind them that this is a different system the one they may have signed up for in the past.
On your online booking page, they click "Log in" and then "Sign up"
They should choose "I am an existing {your clinic name} customer"
They must enter the same email that is present in your system to ensure that they connect with their account.
They will receive an email which they will need to click on to complete their registration.
If they use a different email address, the system will not match them to their account and they will not complete the process successfully.
Often, these clients end up creating a new account as if they are new resulting in a duplicate client record being created. You will then need to merge the 2 different client records.